Can I keep my old phone number?

Yes! During checkout, choose “Transfer My Number.” We’ll ask you for:

The number you want to bring over
Your old carrier account number
Your phone’s IMEI number (dial *#06# on your phone to get this)
A transfer PIN (usually found in your old carrier’s app or by calling your old carrier)
Your old plan’s billing address

Once everything is approved, we’ll move your number to Noble. Don’t cancel your old plan yet—we’ll handle that part when the port completes.

How do I activate my Noble account?

Once your Noble line is ready to activate, you’ll receive an email from us with a QR code, which is your new Noble eSIM (if you need a physical SIM card, you’ll get that in the mail ASAP, and we’ll update you via email as well).

Scan that QR code and follow the instructions to activate your Noble line, it should be extremely quick!

How long until my new service will be active?

New number? You’ll be live almost instantly after installing your SIM.
Bringing your number? Activation usually takes a few minutes, or sometimes up to a few hours depending on your old carrier (in rare cases, number transfers can take up to 48 hours because these big carriers can be super slow… we promise you’ll be happy once you get over to Noble!) We’ll keep you updated on your Noble Dashboard, and we’ll email when the transfer is complete.

It says that my SIM is locked, what can I do?

This usually means your phone is locked with your current mobile carrier. Here’s what you can do to switch to Noble:

Contact your old carrier and request an unlock PIN (usually free if your phone is paid off)
Once unlocked, check your IMEI again, get the No-Bull plan, and install your Noble eSIM.
If your phone is not paid off or under contract, you may need to resolve that with your previous carrier first. We’re happy to help guide you through the process. Contact us at 866-766-6243.

What information will I need in order to switch to Noble?

To keep your current number, you’ll need:

Your current phone number
Your account number from your current carrier
Your transfer PIN (sometimes called a Port-Out PIN)
Your billing ZIP code or address on file

We’ll walk you through exactly where to find each one during the signup process.

Why do I have to wait for my physical SIM to arrive before canceling my old phone plan?

If you’re transferring your existing number and have a device that requires a physical SIM card, don’t cancel your current plan until you’ve received and activated your Noble SIM. Your number must be active with your old carrier during the transfer process. Canceling too early could result in losing your number permanently.

It says I need to contact the primary account holder on my existing family plan to get a PIN—can I go around this?

Unfortunately, no. If you’re on a family plan, and want to keep and transfer your existing phone number to Noble, then the primary account holder on your account must request the PIN or separate your line from your old carrier. This is a security measure used by most carriers to prevent unauthorized number transfers.

Can I activate Noble without Wi-Fi?

To activate your eSIM, your phone needs to be connected to Wi-Fi—at least during the installation step. This is because your phone downloads your new eSIM profile from the cloud.

Once you're connected to Noble, you can use cellular data like normal. But for that first step, a solid Wi-Fi connection is required. If you don’t have Wi-Fi at home, we recommend connecting at a coffee shop, library, or friend’s place.

Can I activate Noble while traveling internationally?

You can sign up and install your Noble eSIM from anywhere, but a U.S. service address is required for activation.

If you're abroad and trying to activate:

You’ll need strong Wi-Fi to install your eSIM
International roaming (Noble Global) is only available after your eSIM is fully installed and activated

We recommend activating your line before you leave the country, if possible.

Can I switch from a physical SIM to an eSIM or vice versa?

If your device supports both eSIM and physical SIMs, then yes! Contact support and we’ll guide you through switching between SIM types.

Is there a Noble app?

Yes! Download from the App store (iOS) or Google Play Store (Android).

I activated my line, but I’m not getting service — what now?

Try the following:

Restart your phone
Make sure “Cellular Data” is on in your settings
Turn Airplane Mode on, then off
Reinstall the eSIM if needed

If you still don’t have bars or can’t call/text, reach out to our support team and we’ll help to troubleshoot immediately.

📈Activation & Setup