Can I keep my old phone number?

Yes! During checkout, choose “Transfer My Number.” We’ll ask you for:

Your phone’s IMEI number (dial * # 0 6 # [star-pound-zero-six-pound] on your phone to get this)
Your current phone number that you want to transfer to Noble.
Your account number from your current carrier
A transfer PIN (sometimes called a Port-Out PIN) from your current carrier
Your billing address on file with your current carrier

Once everything is approved, we’ll move your number to Noble. Don’t cancel your old plan yet -- your old account will cancel automatically when the port completes.

How do I activate my Noble service?

When you set up your Noble service (after making an account and submitting payment), we'll help you determine if your phone is eSIM compatible or if you need a physical SIM card. If your phone is eSIM compatible, you’ll receive an email from us with a QR code to scan, which is your new Noble eSIM. Just scan it with your device and it should install in a matter of moments.

If you need a physical SIM card, we'll ship you one via USPS and we’ll update you via email as well (they typically arrive in 2-5 business days). Once you receive your physical SIM card, just log into your Noble account dashboard (either https://noblemobile.com/dashboard or the Noble app) to continue the activation process.

Where do I find my IMEI number?

There are a few different ways to get your IMEI number:

Open the phone app on your device, Dial *#06#, and The IMEI number will be displayed on the screen.
Checking device settings:
1. iPhone: Go to Settings > General > About. You may need to scroll down to find the IMEI number.
2. Android: Go to Settings > About phone (or System > About phone). Look for the IMEI under "Status" or "Device information."

How do I port my number from Verizon?

How do I port my number from AT&T?

How do I port my number from T-Mobile?

How do I port my number from Another Carrier?

You'll need your account number, Transfer PIN, and billing address. To avoid delays, double-check that all the information you provide is accurate and matches your current carrier's records. Here's where to find all of that:

Before Starting

When porting multiple lines under one account (or family account) cancel the primary account line last. If the primary account holder is transferred out first, other users on the account have to make an account, set up billing, and then request a transfer PIN.

Account Number

Your Account Number can typically be found:

On your monthly bill.
By logging into your carrier’s online account
By contacting your carrier’s customer service

If you need help, please contact your provider's customer service.

Transfer PIN

Most carriers require you to generate a unique Transfer PIN to transfer your number to Noble. This is different from the security PIN that may be on your account.

You can usually get this by:

Logging into your carrier’s online account
Using your carrier’s mobile app
Contacting your carrier’s customer service

If you need help, please contact your provider's customer service.

Billing Address

Please enter the billing address exactly as it appears on your carrier account

If you’re unsure of your exact billing address on your current carrier’s account, you can just use the same address you input at checkout.

If you need help, please contact your provider's customer service.

How long until my new service will be active?

New number? You'll get your new number within a minute of signing up and once you install your SIM -- takes 5 seconds -- you'll be live!
Bringing your number? Activation usually only takes a minute or two (in rare cases, transferring your number can take a few hours depending on your old carrier). We’ll keep you updated on your Noble account dashboard, and we’ll email when the transfer is complete.

It says that my phone is locked, what can I do?

This usually means your phone is locked with your current mobile carrier. Here’s what you can do to switch to Noble:

Contact your old carrier and request an unlock PIN (usually free if your phone is paid off)
Once unlocked, check your IMEI again, get the No-Bull plan, and install your Noble eSIM.
If your phone is not paid off or under contract, you may need to resolve that with your previous carrier first.

What information will I need in order to switch to Noble?

To keep your current number, you’ll need:

Your current phone number
Your account number from your current carrier
A transfer PIN (sometimes called a Port-Out PIN) from your current carrier
Your billing address on file with your current carrier

Need to find your account number from your current carrier?

AT&T: Log into your myAT&T profile. Scroll to My linked accounts. You'll see the account number for each of your services.
T-Mobile: Log into your T-mobile account. Select the "Manage" option and you'll see your account number at the top of the page.
Verizon: Log into your My Verizon account online, select Account > Account Settings > Account Settings Overview. Your account number will be listed at the top below where it shows "My Profile."

Why do I have to wait for my physical SIM to arrive before canceling my old phone plan?

If you’re transferring your existing number and have a device that requires a physical SIM card, don’t cancel your current plan. Your number must be active with your old carrier during the transfer process.

If you are porting your current phone number to Noble, your old plan will cancel automatically! Canceling too early could result in losing your number permanently.

It says I need to contact the primary account holder on my existing family plan to get a PIN—can I go around this?

Unfortunately, no. If you’re on a family plan, and want to keep and transfer your existing phone number to Noble, then the primary account holder on your account must request the PIN or separate your line from your old carrier. This is a security measure used by most carriers to prevent unauthorized number transfers.

Can I activate Noble without Wi-Fi?

To activate your eSIM, your phone needs to be connected to Wi-Fi—at least during the installation step. This is because your phone downloads your new eSIM profile from the cloud. If you have a physical SIM card, you will need a device with an internet connection (either a phone connected to WiFi or a computer) to activate it through your Noble account dashboard (https://noblemobile.com/dashboard or the Noble app).

Once you're connected to Noble, you can use cellular data like normal. But for that first step, a solid Wi-Fi connection is required. If you don’t have Wi-Fi at home, we recommend connecting at a coffee shop, library, or friend’s place.