My eSIM is not working. How can I troubleshoot issues installing my eSIM?
Ensure that you're connected to WiFi
Make sure that you do not have a SIM from your previous carrier still installed, as an inactive eSIM or physical SIM card can often impede your Noble eSIM from performing as expected
Delete any old eSIMs from previous carrier (and be sure that you do NOT delete your Noble eSIM!)
Remove physical SIM card from previous carrier even if you have installed a Noble eSIM
Restart your phone
If you accidentally deleted your Noble eSIM during troubleshooting, you can request a new eSIM directly from your Noble Dashboard. Go to Lines, find the line in question and select Manage Line, and then click on Request new eSIM. We'll generate one a QR code to scan and install a new Noble eSIM.
How can I improve my data performance?
If you're having slower-than-expected speeds, make sure 5G is turned on!
For Android, navigate to Settings > Connections > Mobile Networks > Allow 5G Service.
If youâre using an iPhone 12 or newer, navigate to Settings > Cellular > Your Noble eSIM > Voice & Data and select 5G Auto.
See this video for how to turn on 5G on your iPhone:
Noble 5G is on the T-Mobile network, so itâs fast! Sometimes based on your current location, network tower traffic, or signal strength, you may experience different network speeds. Try moving to a more open area or switching cellular data on and off. Also, most newer devices are 5G capable but if you have an older phone then your device may only get 4G / LTE bandwidth for its top speed.
What is RCS and how do I enable it on my iPhone or Android phone?
RCS (Rich Communication Services) is a modern messaging upgrade that gives you features like read receipts, typing indicators, high-quality photo sharing, and better group chats.
On Android:
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RCS is available through the Google Messages app. To enable it:
Open Google Messages.
Tap your profile icon (top right) > Messages settings.
Go to RCS chats and toggle it On.
If required, follow the prompts to verify your number.
Once enabled, you'll see enhanced features when messaging other RCS-enabled users.
On iPhone:
Note: You'll need to be running iOS 18 or later. To enable it:
Open Settings, then go to Apps
Navigate to Messages
Under RCS Messaging, toggle it On.
See this video for how to turn on RCS on your iPhone:
I am not able to make phone calls and/or receive texts. What should I do?
Make sure that you installed your Noble SIM (either an eSIM or a physical SIM card)
Make sure that you do not have a SIM from your previous carrier still installed
Delete any old eSIMs from previous carrier (and be sure that you do NOT delete your Noble eSIM!)
Remove physical SIM card from previous carrier even if you have installed a Noble eSIM
Check that your cellular data is on
Make sure RCS is turned on (instructions above!)
For iPhone users, configure Send & Receive:
Open the Settings app
Scroll down and tap on "Messages"
Tap on "Send & Receive"
Check the box next to your current phone number for both "You can receive iMessages to" and "Start new conversations from"
Remove or uncheck any old numbers or email addresses that might be listed
Make sure that Wi-Fi calling is enabled
Open Settings on your iPhone
Tap âCellularâ
Tap your Noble line (if you have multiple SIMs installed) or tap âCellular Data Optionsâ (if you have only one SIM)
Tap âWi-Fi Callingâ
Toggle on âWi-Fi Calling on This iPhoneâ
I am having data / browsing issues when traveling internationally. What should I do?
If you are traveling internationally and cannot use cellular data, please make sure that data roaming is turned on for your phone and that Noble Global turned on for your account as well!
For data roaming on your phone:
All devices can use this short-code to ensure data roaming is turned on:
#766#
Detailed device instructions for iPhone users:
Open Settings on your iPhone
Tap "Cellular"
Tap your Noble line (if you have multiple SIMs installed) or tap âCellular Data Optionsâ (if you have only one SIM)
Toggle on "Data Roaming" (scroll down)
Detailed device instructions for Android users:
Open the Settings app on your phone
Select "Connections"
Select "Mobile Networks"
Tap the toggle and ensure that "Data Roaming"
If the Data Roaming switch is greyed out, check that Mobile data is activated. Go to Settings > Connections > Data usage > Mobile data.
If you have an Android device and are experiencing issues after ensuring that Data Roaming is turned on, you may need to manually test individual networks to find the right one that works for your device. Please go do Settings > Connections > Mobile Networks > Network Operators. Then turn off "Select Automatically," and then choose a different network manually
For Noble Global on your account:
From your Noble Dashboard (or app), Select Lines > Manage Line, and ensure that "Noble Global" to turned on. This is turned on by default when you sign up for Noble!
How do I set up voicemail for my Android phone?
If you have an Android phone and need to set up your voicemail after switching to Noble, please call this phone number: 1-805-637-7249.
Noble is on the T-Mobile network, and this is T-Mobile's carrier-specific phone number to accessing/configuring voicemail.
I purchased a new phone. How can I activate my Noble service on a new device?
If you have a physical SIM card and your new phone has an available SIM card slot, you can just install your Noble SIM card in your new phone and restart the device.
If you have a Noble eSIM, you can request a new eSIM directly from your Noble Dashboard! Go to Lines, find the line in question and select Manage Line, and then click on Request new eSIM. You will have to provide the IMEI number for your new device, and we'll generate one a QR code to scan and install a new Noble eSIM.
Does Noble offer port protection, fraud locks, or other additional layers of security?
We don't offer any specific security features right now, and we always recommend that you don't share your Noble account / login information. The good news is that you also likely already have the ability to implement a SIM lock on your phone itself! To be clear, this is different from a carrier lock (or other restriction made by a cellular carrier) and Noble does not control anything if you opt to implement a SIM lock on your device.
If you have an iPhone, here are instructions directly from Apple
If you have a Galaxy or other Samsung phone, here are instructions directly from Samsung
These steps also apply broadly to other Android phones, but we also recommend that you search for specific instructions from your manufacturer!