My eSIM is not working. How can I troubleshoot issues installing my eSIM?
Ensure that you're connected to WiFi
Make sure that you do not have a SIM from your previous carrier still installed
An inactive eSIM or physical SIM card can often impede your Noble eSIM from performing as expected. We recommend fully deleting your old, inactive eSIM / removing your old, inactive physical SIM card to ensure that your Noble eSIM is the only SIM on your device.
Restart your phone
Try reinstalling the eSIM
How can I improve my data performance?
If you're having slower-than-expected speeds, make sure 5G is turned on!
For Android, navigate to Settings > Connections > Mobile Networks > Allow 5G Service.
If you’re using an iPhone 12 or newer, navigate to Settings > Cellular > Your Noble eSIM > Voice & Data and select 5G Auto.
See this video for how to turn on 5G on your iPhone:
Noble 5G is on the T-Mobile network, so it’s fast! Sometimes based on your current location, network tower traffic, or signal strength, you may experience different network speeds. Try moving to a more open area or switching cellular data on and off. Also, most newer devices are 5G capable but if you have an older phone then your device may only get 4G / LTE bandwidth for its top speed.
What is RCS and how do I enable it on my iPhone or Android phone?
RCS (Rich Communication Services) is a modern messaging upgrade that gives you features like read receipts, typing indicators, high-quality photo sharing, and better group chats.
On Android:
RCS is available through the Google Messages app. To enable it:
Open Google Messages.
Tap your profile icon (top right) > Messages settings.
Go to RCS chats and toggle it On.
If required, follow the prompts to verify your number.
Once enabled, you'll see enhanced features when messaging other RCS-enabled users.
On iPhone:
Note: You'll need to be running iOS 18 or later. To enable it:
Open Settings, then go to Apps
Navigate to Messages
Under RCS Messaging, toggle it On.
See this video for how to turn on RCS on your iPhone:
I am not able to make phone calls and/or receive texts. What should I do?
Make sure that you installed your Noble SIM (either an eSIM or a physical SIM card)
Make sure that you do not have a SIM from your previous carrier still installed
Delete any old eSIMs from previous carrier
Remove physical SIM card from previous carrier even if you have installed a Noble eSIM
Check that your cellular data is on
Make sure RCS is turned on (instructions above!)
For iPhone users, configure Send & Receive:
Open the Settings app
Scroll down and tap on "Messages"
Tap on "Send & Receive"
Check the box next to your current phone number for both "You can receive iMessages to" and "Start new conversations from"
Remove or uncheck any old numbers or email addresses that might be listed
How do I set up voicemail for my Android phone?
If you have an Android phone and need to set up your voicemail after switching to Noble, please call this phone number: 1-805-637-7249.
Noble is on the T-Mobile network, and this is T-Mobile's carrier-specific phone number to accessing/configuring voicemail.
I purchased a new phone. How can I activate Noble service?
You just need a new eSIM! Please reach out to our team and we can get it sorted out for you.