What happens if my payment fails?
We’ll notify you via email and on your dashboard. If your auto-payment fails, your service will be suspended immediately and not reinstated until your payment information is updated and payment is received.
What happens if I cancel mid-month?
You’ll only pay for the time you used. We’ll refund you the remaining balance of the month—it’s part of our No-Bull promise.
What is the Noble Guarantee?
We want you to love your experience with us, even if Noble isn’t for you! If you're not happy after the first 2 weeks, you can cancel with no penalty. Just reach out to us at [email protected] and we’ll give you a 100% refund.
Where can I view and download my monthly bill?
You can easily view and download your monthly bill by logging into your account on the Noble Mobile website or on the Noble App and clicking the “Billing” on the left-hand menu of your dashboard.
Can I see my usage and billing history?
Yes. You can view your full usage and billing history in the Noble app or by logging into your Noble Dashboard online. It includes data usage, payment history, and past invoices.
Do you support Autopay and how do I enable it?
Noble requires autopay from its members; it’s set-up by default when you activate your service.
Can I change the start date of my billing cycle, for example, to the first day of each month?
No. Your plan activates once your SIM or eSIM is installed and your number is ported from your former carrier (or you receive a new phone number from us!). You are charged when you plan activates and are billed every 30 days from that date.